Knowledge, and how to manage it.

It is very often said that we live in a knowledge society. I also used to think that and acquiring new knowledge is something that has always given me much pleasure. Lately I am a bit doubtful about the statement. Anyone who follows social media (even from a distance) must have serious doubts about the current value of knowledge. Being an intellectual used to be something to strive for, today it is more used as a reproach, something to be almost ashamed of. It seems better and safer to be ignora...
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Lost in Translation …?

In a series of columns on quality we have to mention Japan. I've been there only once but I was overwhelmed by the country and the people. In 2005 I gave a lecture at the "International Conference on Quality" in Tokyo. As is often the case with conferences in Japan you could add an additional week filled with visits to Japanese model companies. Spending two whole weeks with quality specialists seemed a little too much for me but on the other hand: travelling that far just for the conference was ...
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ISO 9001: the next time in readable English, please.

ISO and all national standard institutions make a fortune out of the ISO 9001 standard. Is it then really asking too much to deliver a readable text? A text in real English and not in ISO English, a text that can be understood by anyone of normal mental capacity. So an urgent request for the next version: do not change the content but have an editor with language skills do his or her job. Thanks in advance.
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